Returns & Exchanges

At CalaQisya, we want you to love your purchase; if an item doesn't fit or meet your expectations, you can return it within 14 days of receiving your order. Please ensure all items are unworn, unwashed, and have their original tags intact to qualify for a return or exchange.

1

Submit Return Request

Log into your CalaQisya account and navigate to 'My Orders' to select the items you wish to return and state the reason for your request.

2

Pack Your Items

Securely place the items in their original packaging, ensuring the return slip is included inside the parcel to help our team identify your order.

3

Ship to Warehouse

Drop off your parcel at any registered courier service and provide us with the tracking number through our online portal.

4

Quality Check & Refund

Once our team receives and inspects the items, we will process your refund via store credit or your original payment method within 7 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing